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Privacy Policy
This Privacy Policy explains how Vave Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It also explains how you can manage cookies and exercise available privacy rights.
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About this Privacy Policy
Vave Casino aims to handle personal information responsibly and transparently. This Privacy Policy applies to information collected through the website, account services, customer support channels and related online features. It may apply when you register, sign in, play games, make a deposit, request a withdrawal, contact support or complete identity and security checks.
Table of contents
The information handled will depend on how you use the website and which services you access. Some information is needed to create and operate an account, process transactions, confirm identity, prevent fraud or meet legal obligations. If you choose not to provide information that is necessary for one of these purposes, it may not be possible to provide the relevant service or complete the requested activity.
This policy should be read together with the applicable terms and conditions, responsible gambling information and any privacy notice displayed when particular information is collected. Those notices may explain additional details about a specific service, feature or request. If an account or service is used by another person, the person using it is responsible for ensuring that information supplied to the website is accurate and authorised.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version will be made available on the website. Where a change is important, reasonable notice may be provided through the website or another suitable communication method. You should review this page periodically so that you remain familiar with the current approach to handling personal information.
Information we may handle
An online casino typically handles several categories of information to provide its services, protect accounts and maintain accurate records. Vave Casino may handle the following types of information, depending on your relationship with the website and the activities you carry out:
- Account details, such as your name, date of birth, username, residential information, preferred language and contact details supplied during registration or account management.
- Identity and verification documents, including information from identity documents, proof of address, photographs or other materials requested to confirm identity, age and eligibility.
- Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account balances, gaming activity and related financial information. Payment providers may handle some payment details directly rather than the website storing them.
- Support and communication records, including messages, questions, complaints, feedback, requests and information provided when you contact customer support.
- Technical and device data, such as your IP address, browser type, operating system, device identifiers, language settings, time zone, login information, pages visited and general interaction with the website.
- Cookie and similar technology data, including information about preferences, sessions, visits, website performance and the way features are used.
- Security, responsible gambling and compliance information, including account activity, unusual behaviour, account restrictions, fraud indicators and information needed to protect players and the service.
Information may be collected directly from you when you register, update your account, upload documents, make a payment, use website features or contact support. Some information may also be generated automatically through your use of the website, such as login records, device information, security events and interaction data.
Information from other sources
Where appropriate, information may be received from payment providers, identity and verification services, fraud prevention services, technical suppliers or other organisations involved in delivering website features. This information may be used to confirm details, investigate unusual activity, protect accounts, process transactions and support the operation of the service.
You should provide information that is accurate, current and relevant. If your details change, keeping your account information updated may help prevent delays with verification, support or transactions. You should not provide another person's personal information unless you are authorised to do so.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies that may be placed on your device when you use the website. They can help keep sessions working, remember preferences, support account security, understand website performance and improve the delivery of content and features. Some cookies may be provided by suppliers that support analytics, security, payments or other website functions.
You can manage cookies through your browser settings. Depending on your browser, you may be able to delete existing cookies, block some or all cookies, or receive a warning before a cookie is stored. If cookies are disabled or restricted, some website features may not work correctly, sessions may not be maintained or certain preferences may not be remembered.
Keeping information secure
Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, authentication processes, monitoring and procedures for staff and suppliers. Security measures may be reviewed as the website, technology and risks change.
No online service can guarantee complete security. You should use a strong and unique password, keep login details confidential, avoid sharing access to your account and sign out of shared devices. If you believe that your account or personal information may have been accessed without permission, contact support as soon as possible and avoid including your password or full payment credentials in a message.
How long information is kept
Information is generally kept for as long as it is needed for the purposes described in this policy. This may include managing an account, completing transactions, resolving complaints, protecting the website, preventing fraud, establishing or defending legal claims and maintaining accurate business records.
Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion does not always result in every record being removed immediately. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with applicable procedures.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to reasonable identity checks, legal exceptions, security considerations, technical limitations or records that must be retained. Requests will be considered fairly and within a reasonable period.
- Access: you may ask whether personal information is held about you and, where appropriate, request access to or a copy of that information.
- Correction: you may ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
- Deletion: you may ask for personal information to be deleted where there is no valid reason for it to be retained. Deletion may not be possible where information must be kept for legal, security, dispute resolution or other legitimate purposes.
- Withdrawal of marketing consent: where marketing is based on your consent, you may withdraw that consent at any time. You may use an unsubscribe option in a marketing message or contact privacy support and ask for marketing communications to stop.
- Information about processing: you may ask general questions about how your personal information is collected, used, shared and protected.
To exercise your data rights, request access, correction or deletion, withdraw consent to marketing or ask a privacy question, contact support@vavecasino.wtf. Please explain your request clearly and include enough information to help identify your account. For your protection, additional information may be requested to verify your identity before a request is completed.
Withdrawing consent to marketing will not normally affect service messages that are necessary for account security, transactions, verification or the administration of your account. You may continue to receive important operational communications even after marketing preferences have been changed.
A request may be refused or only partly completed where providing the information would affect another person's privacy, reveal confidential security information, interfere with fraud prevention or responsible gambling controls, or conflict with an obligation to keep records. Where appropriate, an explanation will be provided.
When contacting privacy support, do not send unnecessary sensitive information. You should never include your password, complete payment card details or other security credentials in an initial request. Providing clear information about your request helps it reach the appropriate review process and may assist with a timely response.
